4 Benefits of Using a Mobile Form App for Field Teams

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If your field teams are still following the old school way of conducting inspections with a paper and a clipboard, then you have clicked on the right blog. Your employees might still be comfortable using pen and paper for surveys, inspections, and order taking as they have been for years, but with the digitalization of everything, it is vital for your business to switch to mobile forms. Switching to mobile forms will offer you plenty of benefits and will ensure that you don’t stay behind your competitors. The modern marketplace is quite competitive, and if you pass on small technologies like mobile form apps, you will be left behind your competitors. Accepting mobile form apps will be a major move for your business and will significantly impact your ROI. In this article, I have mentioned a few benefits of mobile form apps that will convince you to switch to this technology. Let’s take a look:

 

Improve Operations Workflow

One of the major benefits of using a mobile form app is that it allows you to save plenty of time by improving operations workflow. Every second your employees are wasting on filling the paperwork, and sending it back to the office is costing you money. Also, once the paperwork is collected, you have to add it to the database as well, which not only doubles the time but also increases the chances of error. With the mobile forms app, you have a lot more options. Not only are you sending the data directly to the database, but you are also able to lodge customer complaints efficiently. Paperwork won’t give you the details of the complaint as clear as pictures or video recording. So if you want to save all that time, it is suggested you switch to mobile forms immediately.

Better Customer Service and Retention

Another great benefit of using mobile form apps is that it allows you to improve customer services. If you are taking customer orders and complaints on paper, then the delays are definitely going to annoy your customers. With mobile forms, you can add the customer complaint directly to the system, and the app automatically picks and ensures that the best solution for it is provided as soon as possible. According to research, more than 65% of adult consumers believe that the best thing a company can do is provide them with great customer service. Also, when you make your customer happy by providing them a great experience, they are more likely to return. So, if you want to improve your customer service and retention, mobile forms are the way to go.

Data-Driven Decisions

Once you start adding all the data you collect to your database, it makes you less prone to mistakes. But the problem is if you are doing this with paper forms, it will take a lot of time, and you will have to wait quite a lot to make effective changes. Mobile forms collect the data and update your database instantly. It also offers you a real-time analysis of your data, which helps you avoid mistakes and bad decisions. The data you will gather will help you improve a lot of operations, which will directly impact your sales.

Maps and Time Stamps

Another benefit of using mobile form apps is that you can offer maps to your team and see how much time they spend on a specific task. For example, if you are running a delivery service with the help of mobile form apps, you can provide directions to the delivery rider and can also predict how long it will take them to deliver the item. This will help you manage your team more efficiently.